Terms of service

Terms of Service

Welcome to Soin De Coco.

These Terms of Service explain the rules and conditions for using our website, purchasing our products, and accessing any services, content, tools, or features available through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or purchase from our store.

1. Overview

This website is operated by Soin De Coco. Throughout the website, the terms “we,” “us,” and “our” refer to Soin De Coco. The terms “you,” “your,” and “customer” refer to any person browsing, accessing, or purchasing from our website.

We offer this website, including all information, products, services, and tools available from this site, to you subject to your acceptance of these Terms of Service, our policies, and any notices posted on the website.

2. Use of Our Website

By using this website, you confirm that you are legally able to make purchases or that you are using the website with the consent of a parent or legal guardian.

You agree not to use our website, products, or services for any illegal, harmful, fraudulent, or unauthorized purpose. You also agree not to violate any applicable laws or regulations while using our website.

You must not transmit viruses, malware, worms, or any harmful code that may affect the operation or security of the website.

Any violation of these Terms may result in the suspension or termination of your access to our website or services.

3. Product Information

We do our best to display product descriptions, images, ingredients, prices, and availability as accurately as possible. However, we do not guarantee that all information on the website will always be complete, current, or error-free.

Product colors, packaging, labels, or appearance may slightly vary due to photography, screen settings, packaging updates, or supplier changes.

All product information is provided for general informational purposes only and should not replace professional medical, dermatological, or health advice.

4. Cosmetic and Personal Care Products

Soin De Coco products are cosmetic and personal care products. They are intended for external use only, unless clearly stated otherwise on the product packaging.

Individual results may vary depending on hair type, skin type, product usage, routine consistency, lifestyle, and other personal factors.

Before using any product, please read the product label, ingredients, directions, and warnings carefully. If you have sensitive skin, allergies, scalp conditions, medical concerns, or are unsure whether a product is suitable for you, we recommend consulting a qualified professional before use.

We are not responsible for any reaction, irritation, sensitivity, misuse, or undesired result caused by improper use of the product, failure to follow instructions, or individual sensitivity to any ingredient.

5. Orders and Acceptance

When you place an order through our website, you agree to provide complete, accurate, and current information, including your name, phone number, delivery address, and payment details.

Receiving an order confirmation does not mean that your order has been fully accepted. We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to cases of:

  • Incorrect customer information
  • Product unavailability
  • Pricing or technical errors
  • Suspected fraud or misuse
  • Repeated refusal of delivery
  • Orders that appear to be placed for resale without authorization

If we cancel an order that has already been paid, we will refund the eligible amount using the available refund method, where applicable.

6. Pricing and Availability

Product prices and offers are subject to change without prior notice.

We reserve the right to modify, update, discontinue, or limit the availability of any product, bundle, offer, or service at any time.

We are not responsible for pricing errors, typographical errors, technical issues, or outdated information displayed on the website. If an error is discovered after an order is placed, we may contact you to correct the order, cancel the order, or provide an alternative solution.

7. Payment

By placing an order, you agree to pay the full amount shown at checkout, including product price, delivery fees, and any applicable charges.

Payment methods may vary depending on your location and the available options shown at checkout.

If you choose cash on delivery, you agree to have the full payment ready at the time of delivery. Refusing to pay, refusing to receive the order, or repeatedly failing delivery may result in order cancellation and may affect your ability to place future orders.

8. Delivery

We aim to deliver orders within the estimated delivery timeframe shown on our website or communicated by our team. However, delivery times may vary due to location, courier delays, public holidays, weather conditions, high order volume, or circumstances outside our control.

You are responsible for providing accurate delivery information and answering calls or messages from the delivery team when needed.

If delivery fails because of incorrect information, no response, customer unavailability, or refusal to receive the order, Soin De Coco may cancel the order and may deduct delivery or handling fees from any refund, where applicable.

9. Refunds, Returns, and Cancellations

Refunds, returns, exchanges, and cancellations are handled according to our Refund & Return Policy.

Because our products are personal care and cosmetic products, returns may be limited for hygiene and safety reasons.

Please review our Refund & Return Policy carefully before placing your order.

10. Promotions, Discounts, and Offers

From time to time, we may offer discounts, bundles, gifts, free delivery, promotional codes, or limited-time offers.

Promotions may be changed, extended, limited, or cancelled at any time without prior notice.

Promotional codes cannot be exchanged for cash and may not be combined with other offers unless clearly stated.

If an order is cancelled, returned, or refunded, any free gift or promotional benefit may also need to be returned or may be deducted from the refund value, where applicable.

11. Account and Customer Information

You agree to provide accurate, complete, and updated information when creating an account or placing an order.

You are responsible for keeping your account details and password confidential. Soin De Coco is not responsible for any loss or damage resulting from unauthorized access caused by your failure to protect your account information.

12. Intellectual Property

All content on this website, including but not limited to text, images, product names, graphics, logos, designs, videos, icons, website layout, and branding, is owned by or licensed to Soin De Coco.

You may not copy, reproduce, modify, distribute, sell, resell, exploit, or use any part of the website or its content without our prior written permission.

13. Third-Party Links and Tools

Our website may include links to third-party websites, tools, payment providers, delivery services, apps, or platforms that are not owned or controlled by Soin De Coco.

We are not responsible for the content, policies, accuracy, security, services, or practices of any third-party website or service.

Your use of third-party websites or services is at your own risk and may be subject to their own terms and policies.

14. User Comments, Reviews, and Feedback

If you submit reviews, comments, photos, messages, suggestions, or other content to us, you agree that we may use, display, reproduce, or share that content for customer support, marketing, website, social media, or business purposes, unless prohibited by law.

You agree not to submit content that is false, abusive, offensive, illegal, misleading, defamatory, or violates the rights of others.

We reserve the right to remove or refuse any content that we consider inappropriate, harmful, misleading, or in violation of these Terms.

15. Prohibited Uses

You are prohibited from using our website or services:

  • For any unlawful, fraudulent, or harmful purpose
  • To violate any applicable laws or regulations
  • To infringe upon our intellectual property rights or the rights of others
  • To submit false or misleading information
  • To upload or transmit viruses, malware, or harmful code
  • To interfere with the security or operation of the website
  • To collect or misuse customer or website data
  • To spam, abuse, harass, or harm others

We reserve the right to terminate your access to the website or services if you violate any prohibited use.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Soin De Coco shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, services, or any content available through the website.

We are not liable for any harm, loss, injury, allergic reaction, irritation, damage, delay, lost profits, lost data, or other damages related to:

  • Your use or misuse of our products
  • Failure to follow product instructions or warnings
  • Individual allergies, sensitivities, or reactions
  • Incorrect information provided by the customer
  • Delivery delays or failed deliveries outside our control
  • Website errors, interruptions, or technical issues
  • Third-party websites, tools, payment providers, or delivery services
  • Unauthorized access to your account caused by your failure to protect your login details

Nothing in these Terms is intended to limit any rights that cannot be limited under applicable law.

17. Disclaimer of Warranties

We do not guarantee that our website or services will always be available, uninterrupted, secure, error-free, or free from viruses or harmful components.

All products and services are provided subject to availability and are offered on an “as available” basis.

We do not guarantee that the results obtained from using our products will be identical for every customer.

18. Force Majeure

Soin De Coco shall not be responsible for delays, failure to perform, or inability to fulfill orders caused by events outside our reasonable control, including but not limited to natural disasters, strikes, transportation delays, supplier delays, internet or system failures, governmental actions, security issues, war, civil unrest, or other force majeure events.

19. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

It is your responsibility to check this page from time to time for changes. Your continued use of the website after any changes are posted means that you accept the updated Terms.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Lebanon, without prejudice to any consumer rights that may apply under mandatory law.

21. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: hello@soindecoco.com
Phone / WhatsApp: +961 81 055 125
Location: Beirut, Baabda, Lebanon